Privacy Policy

Last updated:

Candleslightix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Mailing address and billing information
• Information you provide when contacting us through our contact form
• Preferences and interests related to our products

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and browsing patterns through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and requests
• Respond to your inquiries and provide customer support
• Send you updates about our products and services
• Improve our website and user experience
• Analyze website usage and trends
• Comply with legal obligations

Legal Bases for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data based on the following legal bases:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract: When processing is necessary for the performance of a contract with you
• Legal Obligation: When processing is necessary for compliance with a legal obligation
• Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights and safety
• In connection with a business transfer or merger
• With your explicit consent

Data Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Options

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information provided in the Contact Information section.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable data protection laws.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Third-Party Services

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service may collect information about your interactions with our ads.

Remarketing

We use Google Ads remarketing to show you relevant advertisements based on your previous visits to our website. You can opt out of Google's use of cookies for remarketing by visiting Google's Ads Settings.

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. This service uses cookies to collect information about how visitors use our website.

Google Maps API

We may use Google Maps API to provide location-based services. When you interact with maps on our website, Google may collect certain information.

Use of Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. For detailed information about our use of cookies, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Data Protection Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

Contact Information

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

Candleslightix
8 Cumberland Rd, Headingley, Leeds LS6 2EF, United Kingdom
Phone: +441132242800
Email: admin@candleslightix.world