Return Policy

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At Candleslightix, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from us.

Return Period

You have the right to return products within 14 days of receiving your order, in accordance with UK consumer protection laws. The return period begins on the day you receive the goods.

To be eligible for a return, the product must be unused, in its original condition, and in the original packaging with all tags and labels attached.

Return Conditions

To process your return, the following conditions must be met:

• The product must be returned within the 14-day return period
• The product must be unused and in its original condition
• All original packaging, tags, and labels must be included
• The product must not have been damaged by the customer
• A valid proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions.

Cost of Return Shipping

If you are returning a product because it is defective, incorrect, or not as described, we will cover the cost of return shipping. In all other cases, you are responsible for the cost of returning the product to us.

We recommend using a tracked shipping service when returning items to ensure they reach us safely. We are not responsible for items lost or damaged during return shipping if you choose an untracked service.

Return Process

To initiate a return, please follow these steps:

1. Contact us within the return period to notify us of your intention to return the product
2. Provide your order number and reason for return
3. We will provide you with return instructions and, if applicable, a return authorization number
4. Package the product securely in its original packaging
5. Ship the product to the address provided in our return instructions
6. Once we receive and inspect the returned product, we will process your refund or exchange

Please allow up to 14 business days from the date we receive your return for processing.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalised products
• Products that have been used, damaged, or altered by the customer
• Products returned after the 14-day return period
• Products without proof of purchase
• Products that have been damaged due to customer misuse or negligence

General Legal Requirements

This Return Policy is provided in accordance with UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Your statutory rights are not affected by this policy.

If you purchased products as a consumer (not for business purposes), you have additional rights under UK consumer law, including the right to return faulty goods and receive a repair, replacement, or refund.

Order Cancellation Policy

You have the right to cancel your order before it is dispatched without giving any reason. If you wish to cancel an order, please contact us immediately. Once an order has been dispatched, it is subject to our standard return policy.

If you cancel an order before dispatch, we will refund any payments you have made within 14 days of receiving your cancellation notice.

Refund Procedure

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days.

Refunds will be issued for the purchase price of the product. Original shipping costs are non-refundable unless the return is due to our error (defective, incorrect, or not as described product).

Please note that it may take additional time for the refund to appear in your account, depending on your payment provider's processing times.

Contact Information

If you have questions about returns or need to initiate a return, please contact us:

Candleslightix
8 Cumberland Rd, Headingley, Leeds LS6 2EF, United Kingdom
Phone: +441132242800
Email: admin@candleslightix.world

When contacting us about a return, please include your order number and a detailed description of the issue or reason for return.